This is a web-only feature - it can't be completed on the mobile app.


This feature is only accessible by Administrators.


Why can't I delete a user?

  • To preserve historical data, users cannot be deleted once they are created. 
    This makes it available to other members of the project teams they were working with.
     
  • Inactivating a user removes their access. 
    They will not be able to sign into their account unless they are reactivated by an Administrator.

 



How to Inactivate a User

 

  1. Select Users from the left navigation bar. 
     
  2. Search the user from the list. 
     
  3. Click the elipses (...) on the right side of the user section. 
     
  4. Select De-activate. 
    • The user will not be moved to the Inactive tab.
       


How to Reactivate a User

 

  1. Select Users from the left navigation bar. 
     
  2. Click on the Inactive tab.
     
  3. Locate the user you wish to reactivate.
     
  4. Click the elipses (...) on the right side of the user section.

       

      5. Select Re-activate. 

  • The user will now be moved to the Inactive tab.



 



Need help?

There are three ways to reach our Customer Success team: