Resolve sync issue:
 
Accounting Sync Failed
PO [#] failed to Sync with your accounting software due to the following error message:
Supplier, [name], is not mapped to a supplier in your accounting system.

How to resolve this sync message


  1. Click on the error message

       


  1. You'll see a message like the below:

       


  1. Click "RESOLVE" and a search dialog with all of your accounting system's suppliers will appear:

       


  1. Search for the supplier and it should appear in the list. 
    1. Click on the required supplier
    2. Click "RESOLVE" again.
  2. The order will now re-sync.


Note: Please ensure the supplier has been added to your accounting system and is active. 

  • If the supplier is not in the list, please reach out to an administrator to add the supplier in your system, then attempt to resolve again.
  • If you are an administrator there is more information on managing suppliers here.

Need help?

Reach out to our Customer Support team: